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General

Do you have a map to the festival?


This will be posted closer to the event.




Will you be posting set times in advance?


Yes. Set times will be posted on our Facebook page and the website days before the festival.




What’s the best time to arrive?


Early! Plan your arrival time well ahead of the artist you want to see. Please be prepared for any delays on the roads or at the gates.




What time does the festival open and end each day?


Gates will open 12pm




What CAN I bring to the festival?


Good vibes
Backpacks (small)
Blankets (small)
Binoculars
Cameras (no proffesional cameras, without detachable lens)
Chapstick and lip balm
Sealed / unopened cigarettes and lighters
E-cigs and vape pens (single use only)
Ear plugs
Empty plastic drink bottles and hydration packs
Eye drops
Fanny packs and hip bags
Chairs (in chair area only)
Gopros
Gum
Hand sanitizer and baby wipes
Hats




What CAN'T I bring to the festival?


Aerosol products
Air horns
Alcohol
Audio recording devices
Avps or mod for liquid refills for e-cigs
Bicycles, skates, scooters or skateboards
Chain wallets
Chilli bins
Detachable lens cameras or tripods
Drones or remote control aircraft or toys
Drugs or drug paraphernalia or marijuana
Fireworks or explosives
Flags, flyers, samples or promotional items
Food
Gang patches or regalia
Glass or metal water containers
Guns or ammunition or tasers
Hoverboards or segways
Instruments
Kites or laterns
Knives, weapons or sharp objects
Laser pointers




Is this event R18?


Yes - you must be 18+ to enter the festival




Does Good Vibes have a 'One-Way' door poilcy?


Yes - once you leave the festival you cannot come back in





Ticketing

Can I buy tickets off an unauthorized seller?


We highly advise against this to ensure you do not get scammed. If you must buy a ticket off someone insist they use the resale site on ticketfairy.com




Where do I buy tickets?


Tickets can be purchased through our website from 7pm on the 25th September




What if I brought my tickets online and haven’t received them?


Please email support@theticketfairy.com for all ticketing queries




Do I need to print my tickets out?


Your ticket can be printed or if you want to save trees, you can show your ticket on your smartphone Simply screenshot the ticket and turn your brightness up when it is time to scan the tickets at the gate.




Can I get a refund or transfer my ticket


All sales are final (including laybuy), and tickets are non-refundable or cannot be exchanged, Contact support@ticketfairy.com who will advise on the name change & resale process.





Marketplace

Will there be Good Vibes merchandise or festival items to purchase?


Yes, there will a variety of merchandise on sale at the Good Vibes marketplace




Will there be a bar?


Yes, a licenced bar will operate during the festival.




What is the Good Vibes marketplace?


Our marketplace is a hub of food, merchandise, amusement rides and other vendors selling their products.




How does WAYVER work?


You’ll be issued a wristband at the gate, take this to a kiosk and use cash or eftpos to load money onto your band. This will be the only form of payment accepted on the site




Can I purchase food?


Yes, there will be a variety of food vendors operating throughout the festival.




Can I get a refund from WAYVER wristband if I don’t use all the money?


Yes, go to www.wayver.io/policy/terms




Can I buy from the marketplace using cash or eftpos?


Neither! We operate using WAYVER, a RFID cashless wristband payment system





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