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What's your policy about intoxication?

No entry at the gates will be permitted to anyone intoxicated.

Do you have a map of the festival?

This will be posted closer to the event.

Will you be posting set times in advance?

Yes. Set times will be posted on our Facebook page days before the festival.

What’s the best time to arrive?

Early! Plan your arrival time well ahead of the artist you want to see. Please be prepared for any delays on the roads or at the gates.

What time does the festival open and end each day?

Please refer to ticketing info as it is city specific. 

Can I buy tickets off an unauthorised seller?

We highly advise against this to ensure you do not get scammed. If you must buy a ticket off someone insist they use the resale site on ticketfairy.com

Where do I buy tickets?

From our website.

What if I brought my tickets online and haven’t received them?

Please email support@theticketfairy.com for all ticketing queries.

Do I need to print my tickets out?

Your ticket can be printed or if you want to save trees, you can show your ticket on your smartphone

Simply screenshot the ticket and turn your brightness up when it is time to scan the tickets at the gate.

Can I get a refund or transfer my ticket?

All sales are final (including Laybuy), and tickets are non-refundable or cannot be exchanged, Contact support@ticketfairy.com who will advise on the name change & resale process.

Can I buy tickets at the gate when I arrive at the festival?

Yes, but to avoid disappointment we encourage you to purchase in advance as the event could sell out prior.

Will there be Good Vibes merchandise or festival items to purchase?

Yes, there will a variety of merchandise on sale at the Good Vibes marketplace.

Will there be a bar?

Yes, a licenced bar will operate during the festival.

What is the Good Vibes marketplace?

Our marketplace is a hub of food, merchandise, amusement rides and other vendors selling their products.

 
How does WAYVER work?

You’ll be issued a wristband at the gate, take this to a kiosk and use cash or eftpos to load money onto your band. This will be the only form of payment accepted on the site.

Can I purchase food?

Yes, there will be a variety of food vendors operating throughout the festival.

Can I get a refund from WAYVER wristband if I don’t use all the money?

Yes, go to www.wayver.io/policy/terms

Can I buy from the marketplace using cash or eftpos?

Neither! We operate using WAYVER, a RFID cashless wristband payment system.